Como HMS Hospitality Software for Hotel and Resort Business Management

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Hotel Management Software Package

Como Hospitality is an automated management system designed for hotels, resorts, and retreats, offering a multifunctional and flexible set of tools. It increases operational efficiency and improves the quality of customer service. This solution enables the automation of a wide range of business processes.

The program provides features for automatically managing guest reservations, check-ins and check-outs, room servicing, as well as tracking additional services used by guests — from the minibar to restaurant orders. Como Hospitality also offers loyalty programs and B2B partnership management tools, fostering long-term relationships with customers.

Additionally, financial reporting and analytics capabilities allow for quick assessments of the organization’s revenues, expenses, and overall performance.

This software platform integrates various operational systems into a single centralized environment, making the entire workflow more organized and convenient. Como Hospitality is suitable for hotel businesses of any size and type — from small boutique hotels to multi-service resorts.

Room Inventory Management

  • Room Availability Management. Efficiently manage room status (available/occupied), the number of bookings, and data related to room types, enhancing resource utilization.
  • Booking Management. A complete booking management process is established, allowing reservations for rooms, special packages, and services.
  • Guest Check-In. After booking, the guest check-in process is automated, including room allocation, key handover, and data storage.
  • Guest Check-Out. During check-out, the system automatically calculates all expenses, including services and food orders.
  • Room Cleaning and Preparation. The system provides tools for planning and monitoring cleaning, including automated notifications to staff and the ability to update cleaning status.
  • Technical Support. Ensures the management of technical maintenance for rooms: task registration, delegation, and monitoring to ensure quick response times.
Como Hospitality Dashboard 1-min

Sales Management

  • Price List Management. Different price lists based on seasons, special offers, or customer groups, ensuring a flexible pricing policy.
  • Partner Collaboration. Tools for cooperation with travel agencies, including order processing, financial control, and discount agreements.
  • Hall Rental and Events. Management of hall rentals and event organization, including planning buffets and receptions.
  • B2B Client Management. Tools for corporate clients, including contract, package, and reporting management.
  • Monitoring Sales in the Restaurant, Bar, and Mini-Bar.
  • Additional Services Sales. Management of hotel additional service sales, including spa, transfers, and excursions.
Como Hospitality Rooms

Financial Flows and Material Assets

Management of Financial Relationships. The system stores data on interactions with partners, prepayments, debts, and payment history.

Financial Flow Accounting. Provides control over the cash register, bank accounts, income, expenses, profit, and other financial data.

Expense Management. All expenses are monitored, including technical maintenance, salaries, and operational costs.

Fixed Assets and Property Accounting. Detailed accounting of assets, property, and consumables is provided, including supply data.

Warehouse Management. The system allows tracking the movement of goods, including receipts, write-offs, and inventory control.

Reports and Analysis. Analytical reports on income, expenses, and overall activities are provided, aiding in making informed decisions.

Como Hospitality 2

Food Accounting and Restaurant Management

Food Accounting. Provides automatic accounting for breakfast, lunch, and dinner, including buffet or à la carte service options.

Integration with Restaurant Software. The system can be integrated with restaurant programs, ensuring unified billing and consolidation of financial data on a single platform.

Restaurant and Banquet Sales. Manages restaurant and banquet sales, including table and hall reservations, order tracking, and payment integration into the overall report. The system allows for accounting both external customer payments and hotel guest orders, adding the latter to the room bill with the option of deferred payment.

Mini-Bar Sales. Manages mini-bar services, including tracking products provided in rooms and adding their charges to the overall report.

Como Restaurant 2