Como BPM Business Process Management Software

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Como BPM: Software Solution for Business Process and Procedure Automation

Como BPM (Business Process Management) is a business process management solution designed to automate and control all key operations of an organization. The module provides tools for business optimization, process analysis, monitoring, and clear sequence management.

Como BPM is presented as a standalone module that integrates with Como CRM, Como Trade, Como Finance, and other systems, providing a unified platform for all business processes. This integrated approach allows all departments to work in a coordinated format, using a single database.

The Como BPM system enables the dynamic description of business procedures, adapting them to the operational conditions of any organization. It allows the creation and deployment of workflows, presenting business processes step by step. This feature is particularly useful for marketing and customer service processes, as it enables quick responses to changing conditions and ensures high-quality service.

This dynamic system reduces process complexity and increases team collaboration efficiency through clarity and control of all workflows.

Como BPM Workflow: Business Process Visualization Diagram

Como BPM provides complete automation of business process management for visual modeling and analysis of workflows. The system offers Workflow Diagrams for simple and clear graphical representation of procedures, where each step is presented in a sequential flow.

  • Process structure visualization: enables designing processes step by step, illustrating actions, decision points, and responsible parties.
  • Flow modeling: work stages are interconnected, simplifying process management.
  • Interactive charts: the system allows real-time visualization of ongoing workflows.
Como BPM Workflow Diagram

How Como BPM Improves Process Management

The Como BPM system is designed for business process management, providing automated and flexible solutions that enhance work efficiency and transparency.

  • Graphical modeling of business processes and flow construction.
  • Description, optimization, and control of processes.
  • Increased transparency of management workflows.
  • Flexible management of multi-stage processes.
  • Coordination of interaction between employees.
  • Automatic generation and distribution of assignments.
  • Document circulation management.
  • Organization of workflows for customer service.
  • Regulation of key sales processes.
  • Improvement of work communication between departments.
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Example of Business Process Description in Como BPM

Client Order and Payment Business Process

Scenario:
The client places an order. The order is reviewed and either accepted or rejected. If the order is accepted, an invoice is issued, and the client makes a payment. After payment, the order is packaged and shipped. Once the order is received, the process is closed.

Workflow in Como BPM:

  1. The client places an order by filling out an application.
    Responsible party: Sales department.
    The client submits the order form, which is automatically sent to the system for review.
  2. The sales department reviews the order and decides whether to accept or reject it.
    Responsible party: Sales team manager.

    • If the order is rejected, it is closed, and the client is notified accordingly.
    • If the order is accepted, it is approved, and the system automatically generates and sends an invoice to the client.
  3. The finance department creates and sends the invoice to the client.
    Responsible party: Accountant.
    The invoice is sent to the client through the system, and the process moves to the payment stage.
  4. The client makes the payment.
    The system monitors the confirmation of the payment. Responsible party: Finance department.
    Once the payment is confirmed, the process automatically transitions to the next stage.
  5. Order packaging and preparation for shipment.
    Responsible party: Warehouse staff.
    The order is packaged according to the instructions and then handed over to the logistics department.
  6. Logistics arranges the delivery of the order to the client.
    Responsible party: Logistics coordinator.
    The system tracks delivery stages, allowing the client to monitor the status of their order.
  7. Process closure.
    The process is closed in the system, followed by an analysis to identify potential improvements. Responsible party: Data control specialist.

Learn more about building business processes

Como BPM Customer order workflow diagram Eng