COMO CRM — Customer Relationship Management

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Como CRM software description

Como CRM: An Indispensable Tool for Modern Business Management

Como CRM is an automated customer relationship management system designed for businesses across all industries, offering both B2B and B2C solutions. It has been successfully implemented in sectors such as pharmaceuticals, healthcare, service industries, retail, hospitality, and construction, customized to meet the unique requirements of each field.

By integrating Como CRM into your business, you will achieve satisfied customers, whose complaints and suggestions are managed transparently and efficiently. The complete history of customer interactions will be retained, while the success rate of deal closures will reach its peak. Data will remain secure, and your business will become more measurable and predictable.

Our approach is unique: we do not offer fixed or ready-made solutions. Instead, our team customizes the system to fit the specific needs of your business, ensuring both efficiency and tangible results. Contact us to elevate your business to a new level.

Why Implement the Como CRM System?

CRM allows businesses to establish a unified database where all customer-related data, files, and documents are collected. This includes customers’ contact information, their history with your business, preferences, and inquiries. This centralized approach simplifies access to information, enabling faster and more accurate customer service. The Como CRM software suite allows businesses to analyze customer behavior and predict their needs. By implementing the Como CRM package, your organization can ensure prompt and high-quality service while effectively managing customer inquiries and issues.

Our software solution includes various reporting tools, enabling the analysis of customer-related data to identify business growth opportunities.

  • Centralize and secure critical data.
  • Make all business processes transparent.
  • Increase sales and marketing efficiency.
  • Save time and resources with automated solutions.
  • Build customer loyalty through personalized approaches.
  • Analyze data to make strategic decisions.

Como CRM System: Partner and Customer Management

  • Accounting of potential customer and buyer data
  • Segregated buyer cards for B2B/B2C
  • Buyer card linked with associated persons/employees’ information
  • Relationship map with a visual representation of connections
  • Lists of partner organizations and suppliers
  • ABC classification for segmenting partners and buyers based on profitability
  • Tracking sources of customer and potential client acquisition
  • Customer evaluation based on turnover and revenue generated by buyers referred by them
  • Table of customer relationship history
Como CRM Client Card

Como CRM System: Marketing and Sales Management

Marketing

  • Lead Generation and Tracking
  • Management of marketing events and advertisements
  • Accounting for marketing expenses with ROI efficiency calculation
  • Automated sending of email/SMS messages
  • Competitor tracking and evaluation
  • Analysis of customer acquisition sources
  • Customer segmentation based on any metric

Sales Management

  • Planning tasks and setting KPIs for sales agents
  • Evaluating the performance of sales representatives
  • Monitoring the sales funnel with clarity at each stage
  • Accounting for and automated printing of price proposals
  • Reminders and task planning tools
  • Integration with Google Calendar
Como CRM Dashboard

Como CRM System: Service and Business Process Management

  • Receiving and Accounting of Customer Requests/Complaints: Ensures complete registration of customer requests and complaints for further analysis and monitoring.
  • Request Management Service Desk Subsystem: Enables efficient management of received requests, including their verification and status tracking.
  • Integration with IP Telephony: Allows call monitoring and improves the quality of communication services.
  • Routing of Received Requests and Assignment Creation: Requests are automatically routed to the appropriate departments with clear instructions.
  • Servicing Standard Requests Using BPM Business Process Management System: Automates standard processes for swift and precise handling of requests.
Como CRM Dashboards

Information and Data Management System

  • Comprehensive Data Management Solutions: The system is designed to ensure quick access and accurate information with secure and efficient data organization.
  • File and Document Management: Storage of files, documents, and images in a centralized file library. Attaching files to specific customers. Classification of files by type and using tags/descriptions.
  • Contract Registry: Storing scanned copies of contracts linked to corresponding buyers and statuses. Printing contracts using predefined templates.
  • Price Proposal Registry: Printing price proposals with standardized templates. Storing proposals and defining their statuses.
  • Mail Registry: Archiving incoming and outgoing correspondence. Printing outgoing letters and envelopes using predefined templates. Automated printing of letters and envelopes with templates.
Como CRM Document Flow

Como CRM - Integrations with Other Software

The Como CRM system is an indispensable tool for business management, thanks to its connectivity with other software and management systems. Depending on your business sector, you can select and implement the subsystems that best meet your needs:

  • Como Trade: Management of retail and wholesale trade.
  • Como WMS: A solution for warehouse and inventory management.
  • Como HR: A human resources management system.
  • Como Hospitality: A comprehensive solution for hotel business management.
  • Como Restorante: Efficient management of restaurant operations.
  • Como Stom: A software system for dental clinic management.
  • Como BPM: A powerful subsystem for business process management.
  • Como Notifier: A subsystem for automated notifications.
Como CRM Integration
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